Exchanges & Returns
Exchange & Return Policy
We want to do all we can to ensure you have the best possible shopping experience with us. We understand our products have personal meaning to many of our customers, and therefore want to ensure our customers are happy with their purchase. Although we try to limit the need for exchanges/returns, we understand that they are sometimes necessary. Common reasons for exchanges/returns include:
- Receipt of an incorrect style and/or color product
- Receipt of a damaged or defected product
- Desire for a different style and/or color than the style and/or color originally purchased
- Your product is unused and undamaged with all tags, labels, and wrappings in tact
- It has been been less than 30 days since your purchase date of the product in question
- Send an email to firstname.lastname@example.org with attached pictures of your receipt and product(s) you wish to exchange/return.
- Assuming your product meets the criteria for an exchange/return, you will receive an email with a return label (we will try to determine whether your exchange/return will be approved via the pictures you include. Us sending you a return label does not guarantee your exchange/return will be approved). Simply print this label and tape it to the box the product was shipped in and drop it off at your closest UPS store. Please note that if the product was damaged upon original delivery to you or if you received a different style/color product than you had purchased and therefore you are exchanging the product, any additional related shipments will be of no cost to you. If however you are exchanging the product because of a changed preference in style/color, your credit card will be charged the additional shipping costs. If you are returning the product for a refund, the shipping costs will be deducted out of the amount credited back to your credit card account.
- Once we receive and inspect your product, you will receive an email notifying you it has been successfully received and whether your exchange/return is approved or rejected.
- If your exchange has been approved, we will immediately ship you your desired product. If your return has been approved, we will immediately apply a credit to your credit card account.
Please read below for more specifics regarding our return policy.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable). Please note that in these situations a partial refund is not guaranteed. Examples of certain situations include, but are not limited to:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days (note that it may take longer than 5 business days for the credit to appear in your account due to processing time from your bank).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We only replace items if they are defective or damaged (prior to your receipt/opening of the item(s). If the item(s) are damaged after opening/use, an exchange is not possible. If you need to exchange a damaged or defected item for the same item, send us an email at
- email@example.com and send your item to: 201 Allen Road NE; Suite 406; Atlanta, Georgia 30328; United States of America.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
- To return your product, you should mail your product to: 201 Allen Road NE; Suite 406; Atlanta, Georgia 30328; United States of America
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.